Agents agreement

This Agent Remuneration appendix for the academic year 2023-24 should be read in conjunction with your International Agent Agreement with the Cambridge Education Group (CEG); the relevant Remuneration Scheme appendix for the year, and the Agent Compliance appendix on the Agent Management Policy webpage.

 

Commission statement distribution periods (all centres)

Intake
Tuition fee receipt cut-off
Statement distribution period
September 2023
6th October 2023
23rd October 2023 - 1st December 2023
January 2024
19th January 2024
5th February 2024 - 22nd March 2024
April 2024
12th April 2024
29th April 2024 - 31st May 2024
June 2024
21st June 2024
8th July 2024 - 9th August 2024

Bonus statements will be distributed in the four weeks following the end of each commission statement distribution period.

Progression commission statements will be distributed upon confirmation of student enrolment and receipt of commission from partner universities.


FAQs

How is my commission calculated?

  • Commission is calculated on a termly basis as a percentage of net tuition fees invoiced and paid in full, less any prior period overpayments (due to withdrawals etc.). Other amounts invoiced for accommodation, airport transfers, etc are not commissionable.
  • No commission will be paid before the student has arrived at the centre and enrolled on their course.
  • If tuition fees are received after the cut-off date for calculation of commission (generally a week before the beginning of the statement distribution period) then the commission due would be included in the following term’s statement.
  • If a student pays the full year’s fees in advance, commission due will also be paid in advance.

How will my statement be distributed?

  • CEG has introduced the CEG Commission Portal, developed to streamline the processing of agent remuneration statements and improve cybersecurity by minimising the exchange of sensitive data via email. You will be able to view, query and approve your statements via the portal, prompted by automated email notifications at key stages in the process. A comprehensive User Guide is attached to the initial email notification, including details of the registration process.
  • If you experience any difficulty with registration or accessing your statements, please request assistance from Agent Support via email:[email protected]

How do I approve a statement?

  • Once you have viewed your statement and checked that the remuneration amount and bank details are correct, you should approve it in the portal.

How do I raise a statement query?

  • It is important that any queries regarding the detail of your statement are raised with Finance via the portal, including as much information as possible (eg student number, full name, date of birth, centre, course, etc).

How do I change my bank account details?

  • If you wish to change your bank account details, a Bank Account Authorisation Form should be requested from Agent Support via email - [email protected]

When will my payment be processed?

  • The cut-off for payment of approved statements is 5.00pm Hong Kong Time every Wednesday, for value the following Tuesday (subject to public holidays and banking procedures). Please note that the bank transfer can then take up to 10 days to reach your account.

Do I need to send an invoice to CEG?

  • No, this is unnecessary.

How do I raise a general query?

  • General queries (ie not statement-specific) should be raised with Finance via email - [email protected]

When will my commission rate be reviewed?

  • Your commission rate will be reviewed and agreed annually with your CEG representative.

What about my branch accounts?

  • Remuneration for all branches in a group will be paid to the head office (ie the contracting entity). If a branch office is to receive its own remuneration, this will require head office approval and a separate contract with CEG.